Frequently Asked Questions
Your questions, answered.
How do I know if I'm eligible to claim?
If you are a Council or Housing Association tenant and are experiencing any of the disrepair issues mentioned above, and have already reported the issues to your landlord, you may be eligible to make a housing disrepair claim.
Do I need to report repairs to my landlord before I can claim?
Yes, your landlord needs to be told about the problem (and given a reasonable chance to fix it) before you can take formal action. This is why it’s important to report repairs and keep proof of when you did.
Do I need to pay anything upfront?
No, all of the housing disrepair claims we handle are on a no win, no fee basis. This means you won’t have to pay anything upfront.
How long is the claim process?
The claim process can take anywhere from a few weeks to up to 12 months, depending on your landlord. However, we will immediately push your landlord to start repairs as soon as we make initial contact. You can be confident that there will be no delays on our side, we’ll do everything we can to ensure your landlord takes action.
How much compensation can I get?
The amount of compensation you could receive will depend on a number of factors, including the rent you pay, the severity of the issue, how long it has lasted, and how it’s affected your health and well-being.
Do I still need to pay my rent if I'm claiming?
Yes, you should continue to pay your rent in full. If you stop paying, your landlord could make a counterclaim against you for breaching your tenancy agreement.
Do I have to let my landlord in to inspect or do repairs?
Tenants need to allow reasonable access for inspection and works (with reasonable notice, except emergencies). Refusing access can delay repairs and the claim process.
Can I get evicted for making a claim?
No, there are laws that protect tenants from eviction for filing a housing disrepair claim against their landlord.
Can I claim if I've moved out of the property?
No, you must be living in the property throughout the duration of your claim.
Do I have to go to court?
Approximately 95% of our claims are resolved out of court through negotiation. However, if necessary, our experienced solicitors are fully prepared to take your case to court.