Housing Association Tenants:
Claim Compensation & Get Your
Repairs Completed
Sue your housing association today with our trusted solicitors.
- No Win, No Fee Agreement
- 2,000+ Five Star Reviews
- SRA-Regulated Solicitors
- 96% Of Clients Recommend
£100,000,000+
In compensation won for our clients.
100,000+
Tenants helped since 1984.
£15,000,000+
Of repairs completed due to our involvement.
Your Rights
Your housing association has a legal duty to keep your home safe and habitable.
Under section 11 of the Landlord and Tenant Act 1985, they must repair the structure and exterior of your property and maintain key installations like heating, water, gas and electrics.
The Homes (Fitness for Human Habitation) Act 2018 also requires your home to be fit to live in. That includes issues like damp and mould, leaks, and other issues that can affect your health and daily life.
If you’ve reported repairs to your housing association and they aren’t resolved within a reasonable timeframe, you may be able to make a housing disrepair claim.
You Can Claim For...
Are You Eligible?
- Do you rent from a housing association?
- Have you informed them of the issues?
- Are the repairs still outstanding?
Answered yes to all of the above?
If so, you are eligible to make a housing disrepair claim.
See What Others Think
Helping tenants since 1984, that’s why 96% of clients recommend us!
How It Works
1. Complete Our Form
Fill in your details on our form. This helps us confirm you’re eligible and allows us to understand your situation before we contact you.
2. Evidence Gathering
We’ll ask you to share any evidence you have. This is usually photos/videos of the disrepair and messages you’ve sent to your housing association (notifying them of the issues).
3. Agent Inspection
One of our independent agents may visit to assess the disrepair properly and record what repairs are needed. They’ll usually note the severity of the issues, potential causes, and whether it’s impacting health or living conditions.
4. Letter of Claim Sent
Your appointed solicitor sends a formal Letter of Claim to your housing association setting out the problems, the history of reporting, and what you’re seeking (repairs and compensation). This starts the legal process and gives your housing association an opportunity to respond.
5. Repairs & Compensation
Once liability is accepted, your housing association will be pushed to complete the repairs within an agreed timeframe. At the same time, we will negotiate the maximum compensation available for you.
No Win, No Fee, No Worry!
No upfront fees.
£
0
- Nothing to pay upfront
- Only pay if your claim succeeds
- We only succeed when you do
Frequently Asked Questions
Your questions, answered.
Can I make a housing association disrepair claim?
If you rent from a housing association and your home has serious issues (like damp/mould, leaks, heating, electrics, or structural problems) that haven’t been put right, you may be able to make a housing disrepair claim.
Housing associations have legal duties to keep key parts of the property in repair and ensure the home is fit to live in.
Do I need to report repairs to my housing association before I can claim?
Yes, your housing association needs to be told about the problem (and given a reasonable chance to fix it) before you can take formal action. This is why it’s important to report repairs and keep proof of when you did.
Do I need to pay anything upfront?
No, we handle all our housing disrepair claims on a no win, no fee basis, so you don’t pay anything upfront.
How long does a housing association disrepair claim take?
It varies depending on the issues, access, inspections, and how quickly the council responds. Many cases start with evidence gathering and formal letters before anything escalates further.
The claim process can take anywhere from a few weeks to up to 12 months, depending on your housing association. However, we will immediately push your council to start repairs as soon as we make initial contact. You can be confident that there will be no delays on our side, we’ll do everything we can to ensure your housing association takes action.
What compensation can be claimed in housing association disrepair cases?
The amount of compensation you could receive will depend on a number of factors, including the rent you pay, the severity of the issue, how long it has lasted, and how it’s affected your health and well-being.
Do I still need to continue to pay my rent if I'm claiming?
Yes, you should continue to pay your rent. If you stop paying, not only would you be in rent arrears, your landlord could also make a counterclaim against you for breaching your tenancy agreement.
Do I have to let my housing association in to inspect or do repairs?
Tenants need to allow reasonable access for inspection and works (with reasonable notice, except emergencies). Refusing access can delay repairs and the claim process.
Can I get evicted for making a claim?
No, there are laws that protect tenants from eviction for filing a housing disrepair claim against their housing association.
Can I claim if I've moved out of the property?
No, you must be living in the housing association property throughout the duration of your claim.
Do I have to go to court?
In most cases, no. Around 95% of our claims are settled out of court through negotiation. If court action is needed, our experienced solicitors will guide you through the process and are fully prepared to represent you.