Privacy Policy

1. Who we are

This website is operated by Antony Hodari Holdings Limited, a company registered in England and Wales (company number 08098734) with its registered office at 83 Fountain Street, Manchester, M2 2EE. We are authorised and regulated by the Solicitors Regulation Authority (SRA number 569572).

We operate a number of websites and brands – including Antony Hodari Solicitors, Housing Disrepair Claims, Social Housing Problems and Tenants Repair Services – which are all trading names of Antony Hodari Holdings Limited. Whichever of our sites you used, Antony Hodari Holdings Limited is the data controller responsible for your personal information, and this policy applies.

We are registered with the Information Commissioner’s Office (ICO), registration reference ZA097080. If you have any questions about this policy or about how we use your information, please contact Compliance@antonyhodari.co.uk or write to us at the registered office above.

2. What this policy covers

This policy explains what personal information we collect, how and why we use it, who we share it with, how long we keep it, and the rights you have. It covers information we collect when you:

• visit any of our websites or interact with our adverts;
• make an enquiry with us (for example through a web form, by telephone, or by responding to one of our adverts);
• become a client and we provide legal services to you.

3. The information we collect

Depending on how you interact with us, we may collect:

• Contact and enquiry details – your name, address, postcode, telephone number, email address, the best time to contact you, and the details of your enquiry (for example your landlord and the problems with your home).
• Tenancy and claim information – information about your tenancy, your property and its condition, correspondence with your landlord, and other information needed to assess and pursue a housing-disrepair claim.
• Health and other sensitive information – housing-disrepair claims often involve information about health (for example, where damp or mould has affected you or your family). Where you provide this, it is “special category” information and we treat it with extra care (see section 5).
• Technical and usage information – when you use our websites we may collect your IP address, device and browser type, the search engine and access times, the pages you view, and how you arrived at our site (including from an advert). This helps us understand our audience and tailor our services. Most of it is collected through cookies and similar technologies (see section 11).
• Call and message information – if you call us or we call you, we may record and/or transcribe the call; we may also keep copies of messages, emails and documents you exchange with us.

4. How and why we use your information

We use your personal information for the purposes, and on the lawful bases, set out below.

Where we rely on legitimate interests, we have considered your rights and interests and are satisfied our use is fair and proportionate. You can ask us for more detail, and you can object (see section 10).

5. Health and other special-category information

Because housing-disrepair claims frequently involve information about your health, we will sometimes process “special category” data. Where we do, our additional condition for doing so is that the processing is necessary for the establishment, exercise or defence of legal claims (UK GDPR Article 9(2)(f)), or that you have given your explicit consent. We only use this information for the purposes of your enquiry or claim, and we apply appropriate safeguards to protect it.

6. How long we keep your information

We keep your personal information only in relation to the enquiry or claim you made with us. Where you become a client, we retain your information for 6 years from the date we close your claim, except where the information relates to a child or has been lodged with us for safekeeping, in which case we keep it for longer in line with our professional obligations.

Where you made an enquiry but did not go on to instruct us, we keep the enquiry information for up to 6 years so that we can deal with any questions about that enquiry, and then delete it. We do not keep your information for any purpose unrelated to the enquiry you made, and we do not sell your personal information to anyone.

7. Use of technology, automation and AI

We use a range of secure software systems to handle enquiries and claims efficiently – for example a case-management/CRM system, telephony and contact-centre systems, identity-verification tools, document e-signing tools, and tools that connect these systems together so information does not have to be re-keyed.

We also use technology to help our team understand and assess enquiries and claims. This may include, now or in the future:

• call recording, transcription and note-taking;
• sentiment, quality and call-analysis tools that help us review and improve the service we provide;
• artificial-intelligence (AI) tools, including large language models and AI voice tools, that help our team summarise, organise, draft and evaluate the information relating to your enquiry or claim.

These tools support our staff; they do not make decisions about you on their own. A member of our team is always responsible for any decision that affects you. We do not carry out solely automated decision-making (including profiling) that produces legal effects concerning you or similarly significantly affects you. If this ever changes, we will update this policy and tell you about your rights before we do so.

The specific suppliers we use for these purposes change from time to time as technology improves. We keep a current list of the main categories of supplier and the providers we use, which we will provide on request (see section 8). Whatever tools we use, we put appropriate contracts and safeguards in place and only use them for the purposes described in this policy.

8. Who we share your information with

We do not sell your personal information, and we do not share it with anyone for their own marketing. We share it only as needed to respond to your enquiry, run your claim, operate our business, and meet our legal duties. The categories of recipient are:

• Parties involved in your claim – barristers, medical agencies and experts, surveyors, courts and tribunals, government agencies, and the other side (such as landlords, local authorities, insurers or their solicitors).
• Our service providers (processors) – the technology suppliers that help us run our service, including our case-management/CRM provider, telephony and contact-centre providers, identity-verification providers, document e-signing providers, data-integration and automation providers, transcription and call-analysis providers, and AI tool providers. These providers act on our instructions under a contract and may only use your information to provide their service to us.
• Advertising and analytics platforms – such as Google, Meta, TikTok and X (Twitter), which help us run and measure our advertising. Where this involves cookies or similar technologies, it is subject to your consent (see section 11). We do not share information that directly identifies you (such as your name, contact details or claim details) with advertising platforms for their own purposes.
• Professional and regulatory bodies – our auditors, insurers and advisers, and our regulators (such as the SRA), where required.

A current list of the main suppliers we use is available on request from the contact in section 1.

9. Sending information outside the UK

We aim to keep your information in the UK and the European Economic Area (EEA). Some of our suppliers, however, process data in other countries, including the United States. Where your information is transferred outside the UK, we make sure it is protected to UK standards by relying on one of the following:

• a UK “adequacy” regulation – for example, the UK Extension to the EU-US Data Privacy Framework (the “UK-US Data Bridge”) where the supplier is certified under it; or
• an International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses, together with a transfer risk assessment, where the supplier is not certified.

You can ask us which safeguard applies to a particular transfer using the contact details in section 1.

10. Your rights

Under data-protection law you have the following rights, which you can exercise free of charge in most cases:

• Access – to ask for a copy of the personal information we hold about you.
• Rectification – to ask us to correct information that is inaccurate or incomplete.
• Erasure – to ask us to delete your information in certain circumstances.
• Restriction – to ask us to limit how we use your information in certain circumstances.
• Objection – to object to our use of your information where we rely on legitimate interests, and to object to direct marketing at any time.
• Portability – to ask us to provide certain information to you, or another organisation, in a usable electronic format.
• Withdraw consent – where we rely on your consent, to withdraw it at any time, without affecting the legal services we provide to you.

We will normally respond within one month. For complex requests we may extend this by up to a further two months, and will tell you if we do. To make a request, contact us using the details in section 1. We may need to verify your identity first. Where a request is unfounded or excessive (for example, because it is repetitive), we may charge a reasonable fee or decline to act on it, and we will explain why.

11. Cookies and similar technologies

Our websites use cookies and similar technologies. Some are necessary for the site to work; others are used only with your consent, including analytics cookies (which help us understand how the site is used) and advertising cookies (which help us run and measure our adverts on platforms such as Google, Meta, TikTok and X (Twitter)).

Cookies are small files saved to your device that record information about how you interact with and use a website, allowing the site to provide a more tailored experience. We use Google Analytics to understand how visitors use our sites; it sets cookies to measure engagement and usage but does not store or collect information that directly identifies you. Some cookies set through advertising, referral or sponsored-link programmes are used for conversion and referral tracking and typically expire after around 30 days, though some may last longer.

When you first visit one of our sites, you can accept or reject non-essential cookies, and you can change your choice at any time using our Cookie Settings. If you prefer, you can also block or delete cookies through your browser’s security settings, although some parts of the site may then not work as intended. Rejecting non-essential cookies will not affect the legal services we provide. For full details of the cookies we use, please see our Cookie Policy.

12. Adverts, sponsored links and social media

Our websites and our official accounts on external platforms may contain adverts, sponsored links and links to other websites. Adverts and sponsored links are typically served through advertising partners who have their own privacy policies governing the adverts they serve. Clicking such a link will usually take you to the advertiser’s website through a referral programme that may set its own cookies and track referrals. You click external and sponsored links at your own risk, and we cannot be held responsible for the content or practices of websites we do not control.

Any communication or engagement through external social media platforms is also governed by the terms and privacy policies of each platform. We will never ask for personal or sensitive information through social media, and we encourage you to use our primary channels (telephone or email) to discuss anything sensitive. Our sites may include social-sharing buttons; if you use them, the relevant platform may record that you shared a page through your account. Where we share links on social media, these are sometimes shortened automatically by the platform (for example, links beginning “bit.ly/…”); please use your judgement before clicking shortened links, as social platforms can be targeted by spam and we cannot guarantee the destination of links we have not shortened ourselves.

13. Children

Our services are aimed at adults. We do not knowingly collect information directly from children to provide our services, although a claim may include information about children living in a property. Where it does, we handle that information with the same care and on the bases described above.

14. How we protect your information

We take appropriate technical and organisational measures to keep your information secure and to protect it against unauthorised access, loss or misuse, and we require our suppliers to do the same.

15. Complaints

If you are concerned about how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO). We would however invite you to use our Data Protection Complaints Policy and Procedure in the first instance so we can try and put things right. If you remain unsatisfied, you can contact the ICO. Our Data Protection Complaints Policy and Procedure and contact details for the ICO can be found here: https://www.antonyhodari.co.uk/complaints-policy/

16. Changes to this policy

We may update this policy from time to time to reflect changes in how we work or in the law. The current version, with its “last updated” date, will always be available on our websites. Where changes are significant, we will take reasonable steps to bring them to your attention.

17. Further information

For more about your data-protection rights and the law in this area, you may find the following useful:

• Data (Use and Access) Act 2025
• UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018
• Privacy and Electronic Communications Regulations 2003 (PECR)
• Information Commissioner’s Office (ICO) – www.ico.org.uk
• Google Privacy Policy – policies.google.com/privacy