FAQs

Here are answers to questions we are frequently asked

Common Housing Disrepair Claims Queries

Please find answers to the most frequently asked questions below. If we don’t answer your query below please don’t hesitate to contact us.

As a tenant of any house you have certain rights. One of those is that the council or housing association have an obligation to keep your home safe and in a reasonable state of repair. They also have a duty to make sure that any defects you report to then are repaired in a timely manner.  If they do not do that you have a right to claim your rent back and receive compensation.

If you have any problems with your local council house or a housing association house such as any damage suffered internally or externally, there is a very high chance you can claim your rent back and get compensation.  The best thing to do is to get in touch with us so we can assess your case.

Firstly you need to get in touch with us via the call me back button, contact form or by phone.  You will then speak to one of our specialist advisors who will do a quick 5 minute assessment.  After this we will arrange for someone to visit you at home and take pictures of any damage.  After we have documentary evidence we will appoint a solicitor to work on your case free of charge on a no win no fee basis. At this stage you can sit back and relax and let them do all the work.

We have great knowledge of how to present your case so you have the greatest chance of success. This includes having a large network of specialist solicitors who will run your case free of charge on a no win no fee basis.  We control the whole process for you meaning you can sit back and relax while we do all the hard work.

We operate a strict No Win No fee policy.  If your case loses, it won’t cost you a penny. You only pay when your case is successful and the cost would be simply deducted from your compensation.  This amount will never exceed 30% of your total compensation.